Mediterranean Shipping Company (MSC) Ghana Limited has assured customers of its commitment to improving shipping services in Ghana following operational challenges caused by a recent technology upgrade.
In a customer advisory issued on October 16, 2026, following the incident at its Tema office on October 15, 2026, the global shipping company acknowledged that the technology upgrade had affected some operations. MSC Ghana said corrective measures were already underway to restore normal service levels as quickly as possible.
The company also recognised that the disruptions may have resulted in additional expenses for customers who rely on its shipping and logistics services.
According to MSC Ghana, it will cover eligible additional charges directly incurred by customers as a result of delays attributable to the company. The move is intended to address the financial impact of the service disruptions and reinforce customer confidence in its operations.
MSC Ghana Responds to Tema Office Incident
MSC Ghana has expressed regret over the incident at its Tema office, which reportedly placed the safety of its employees at risk.
The company emphasised that maintaining a safe working environment is essential to resolving operational concerns peacefully and constructively. It also stressed the importance of protecting staff while ensuring reliable, customer-focused shipping services for businesses and stakeholders in Ghana’s maritime industry.
MSC noted that constructive engagement and workplace safety remain important to delivering the dependable services expected by customers across the shipping community.
Commitment to Ghana’s Shipping and Logistics Industry
Despite the recent operational challenges, MSC Ghana reaffirmed its commitment to supporting Ghana’s economic growth through international trade and maritime transportation.
The company said it would continue connecting Ghana to global markets through weekly port calls, dedicated local customer service teams, and efficient and dependable shipping solutions.
MSC’s operations play a role in facilitating international cargo transportation, supporting importers and exporters, and connecting Ghanaian businesses to global supply chains.
The company reiterated its determination to improve service delivery and maintain strong relationships with customers, businesses, and other stakeholders in Ghana’s shipping and logistics sector.
How Customers Can Contact MSC Ghana
MSC Ghana has encouraged customers who require clarification about the recent service disruptions, additional charges, or other shipping-related concerns to contact their local MSC representatives for assistance.
The company says it remains committed to providing reliable shipping services, improving operational efficiency, and supporting Ghana’s participation in global trade.
Source: MSC Mediterranean Shipping Company Ghana Limited, Customer Advisory dated October 16, 2026.
Source: newsthemegh.com