A three-month public awareness campaign about the recently launched Single Window Citizens Engagement Service (SWCES), which was created by the Ministry of Gender, Children, and Social Protection (MoGCSP), has been launched by the Accra Metropolitan Assembly’s Information Services Department.
In order to address concerns about social protection services and other welfare issues, the campaign aims to inform Accra people on how to use the Helpline of Hope Call Centre and other complaint-handling procedures under the SWCES.
Speaking about the exercise, Mr Adam Bawa, the Metropolitan Information Officer, clarified that the campaign is a component of initiatives to increase public feedback on social protection delivery and raise citizen awareness.
The ongoing sensitisation campaign, he said, is anticipated to reach all 14 Community Information Centres (CIC) in the city as well as marketplaces, transportation hubs, schools, and places of worship.
The Ministry’s Social Protection Directorate created the SWCES to improve coordination between the Ministry’s primary social protection programs, including LEAP, LIPW, GSFP, NHIS, ECG, PI-CLASS, SOCO, and the GNHR, and to give citizens a single point of contact for grievances.
As per his statement, the system also manages issues concerning child abuse, human trafficking, child custody and maintenance, and sexual or gender-based violence, thereby offering individuals a secure and easily accessible avenue for seeking justice.
One of the two main components of the SWCES, the Helpline of Hope Call Centre, provides toll-free services at 0800 800 800 and 0800 900 900. Additionally, citizens can contact the centre via social media platforms like Facebook, Instagram, and Twitter (X), as well as by email at [email protected] and WhatsApp at +233 559 046 907, Mr. Bawa added.
He emphasised that complaints can be categorised and referred to appropriate social protection programs and partner organisations for timely resolution thanks to the Unified Case Management System (UCMS).
“The campaign so far has covered areas such as the Central Business District (CBD), Kaneshie, Korle Bu and Mamprobi where residents have been encouraged to use the toll-free lines and not to make prank calls so the service can be effective,” he stated.
He emphasised that the SWCES sought to improve the quality of services offered to residents and beneficiaries, streamline administrative processes, and boost accountability and transparency.
To make sure that the public is aware of the new grievance redress and assistance system, the campaign is anticipated to be expanded to additional AMA communities in the upcoming weeks.
Source: newsthemegh.com