The Electricity Company of Ghana (ECG) is set to commence a nationwide revenue mobilisation exercise on Monday, November 9, 2026, as part of efforts to recover outstanding electricity bills from customers across the country.
The exercise, which will continue until Friday, November 27, 2026, will target residential, commercial and industrial electricity consumers, as well as Ministries, Departments and Agencies (MDAs) with unpaid electricity bills.
In a public notice issued on Saturday, November 7, ECG urged all customers with outstanding electricity bills to clear their arrears before the exercise begins to avoid power disconnection and additional reconnection charges.
The power distribution company explained that special monitoring teams would be deployed nationwide to ensure the successful implementation of the revenue recovery exercise.
ECG also warned that individuals involved in illegal electricity connections, interference with its operations or unauthorised reconnection of power supplies after disconnection would face arrest and prosecution.
ECG Encourages Customers to Pay Electricity Bills Through Approved Channels
The company has advised customers who are unable to access their electricity bills to visit their nearest ECG district office for assistance.
Consumers have also been encouraged to use approved payment platforms, including the ECG Mobile App, to settle outstanding electricity bills and avoid service interruptions.
“Customers with arrears are advised to pay their bills now to avoid disconnection, and payment of reconnection fees,” the company stated.
How to Contact ECG for Electricity Bill Assistance
Customers who require further information or assistance regarding their electricity bills, outstanding balances or payment arrangements can contact ECG through its customer service centre.
The company provided the following contact details:
- ECG Contact Centre: 0302 611 611
- ECG Mobile App: Available for approved electricity bill payments.
- ECG District Offices: Customers can visit their nearest office for billing assistance.
- Social Media: Consumers can reach ECG through its official social media platforms.
The nationwide revenue mobilisation exercise forms part of ECG’s efforts to improve revenue collection, reduce outstanding electricity debts and strengthen the financial sustainability of Ghana’s electricity distribution system.
Electricity consumers are therefore encouraged to settle their outstanding bills before the November 27 deadline to avoid disconnection and additional reconnection costs.
Source: newsthemegh.com