Source: newsthemegh.com
Due to issues with commission payments to its operators, the Mobile Money Agents Association of Ghana (MMAAG) has threatened to start a strike.
This was stated in a press release that was co-signed by Mr. Mumuni Aziz, President of the Northern Momo Agent Association of Ghana, Mr. Edward Ofori Agyemang, President of the Mobile Money Advocacy Group, and Mr. Dela Dunstan Abotsi, President of the Mobile Money Advocacy Group.
The statement said that during the previous two years, paying agents’ cash commissions had become troublesome. It called the situation incredibly insensitive, particularly during this terrible economic period and given how expensive it is for agents to maintain their businesses.
“Under the guise of auditing, payment of agents’ monthly commissions is unduly delayed, making the pittance devalue due to the current inflationary situation in the country,” the statement claimed.
It went on to say that some agents receive no compensation at all, highlighting the fact that the lack of transparency in commission payments to agents—who were not informed of the commissions accrued—was a key factor in the problem.
It stressed how important the agent network was to the development of the sector and noted how they frequently voiced “our displeasure, but it appeared nothing was being done about it.”
The statement claimed that despite providing essential services to the economy for more than ten years, agents had not noticed any increases in their commissions.
The leadership declared that the agents would no longer accept the static commission structure that had been in place for the previous 13 years due to the state of the economy and the rising cost of operations, especially the high cost of liquidity management.
They suggest raising the maximum on cash-in commissions from 1,000 to 3,000 cedis while keeping the 0.5% rate and making the cash-out commission shares 50%.