A monitoring visit to the Ministry of Communications, Digital Technology, and Innovation was undertaken by the Parliament Select Committee on Information and Communications in an effort to examine important industry concerns and learn more about the Ministry’s policy orientation.
In order to acquaint the committee with the activities of the Ministry and its agencies, the oversight visit addressed a number of urgent issues, such as legislative issues, telecom accessibility, and service quality.
“A wide range of issues had been dealt with behind closed doors, which includes service quality and service availability,” Hon. George stated.
He continued by saying that the committee also carefully considered the legislative review pertaining to Digital Terrestrial Television (DTT) infrastructure and the proposed merger of Telecel and Airtel Tigo.
In reference to a recent resolution, the Minister states that “one of the key things we dealt with was the DSTV issue that was settled.”
The Ministry’s present efforts, he emphasised, show that consumers are getting “value for data”.
“Few complaints emanating from social media have been thoroughly investigated,” he added, noting that the National Communications Authority (NCA) has a dedicated consumer protection team to handle complaints.
The committee’s chairman, Hon. Bandim Lamangin Abed-Nego, confirmed that the visit was necessary to comprehend the policy direction of the agencies under their jurisdiction.
He underlined the committee’s worry over constituents’ ongoing concerns about the subpar telecom services and the “fast depletion of credit” for customers.
The Chairman called on the Ministry to take immediate action to resolve these problems.
According to Hon. Abed-Nego, “Over four million Ghanaians are still not able to access telecom services,” highlighting a significant accessibility gap.
Source: newsthemegh.com