John Jinapor, the Minister for Energy and Green Transition, has warned the management of the Electricity Company of Ghana’s (ECG) district offices that poor customer service and underperformance could result in a significant reorganisation.
In an interview with reporters on Tuesday, April 14, the minister voiced his worries over what he called “delays in responding to reports of power outages in certain parts of the country.”
He acknowledged the company’s overall efforts but noted that some districts were not living up to expectations, especially when it came to how quickly they responded to clients who were experiencing power outages.
The minister stated that he has already given the managing director of ECG instructions to conduct an internal evaluation in the impacted districts in order to find any shortcomings and make sure that corrective actions are carried out as soon as possible.
“There are some negative developments. I also get reports of where, in some particular districts, there is liturgy. The level of responsiveness is not encouraging. Generally, I know you are doing a good job, but there are some isolated cases where I must be frank. As a minister, I am not happy, and I have directed your MD to do some exercise there,” the energy minister stated.
“If it means that we should do a shake-up like any other organisation, we would have to do a shake-up, but don’t let us get there. You have a duty, you have your work cut out for you, so please let’s do that.”
Source: newsthemegh.com