The operator of MTN Ghana’s mobile money service, MobileMoney Limited (MoMo), has denied claims of a system breach in the wake of a widely shared social media complaint from a client who said GH¢11,000 was taken out of her mobile wallet without her permission.
The impacted client described the situation in a TikTok video that was uploaded on Saturday, April 12, 2025, and caused a great deal of public worry.
After reporting the incident, the woman in the video [attached below] bemoaned what she called subpar customer service and accused MTN Ghana of not protecting user monies.
“MTN Ghana, I was just lying here when I realized someone had withdrawn GH¢11,000 from my mobile money account. Nobody contacted me, and no one asked for any transaction ID or my mobile money PIN, so how is this possible?” she asked.
“I called MTN Ghana after seeing the transaction, and they told me to wait for 15 working days,” she added, bemoaning the telco’s answer. Are we secure? What is wrong with MTN Ghana? The woman who answered the phone when I called even treated me rudely. Is it simple to get this kind of money these days?
On Tuesday, April 15, 2025, MobileMoney LTD released a formal statement in reaction to the widely shared video, stating that no evidence of a technological compromise had been discovered during internal inspections.
Instead, the business cited social engineering, a prevalent fraud technique, as the most likely reason.
“Our findings suggest that this was a case of social engineering, where a person unknowingly shares sensitive information, such as a One-Time Password (OTP), verification link, or PIN, with fraudsters,” the company stated.
The mobile banking services company reaffirmed that protecting consumers’ digital privacy is still of utmost importance. The business warned against disclosing your PIN or OTP to anybody, including those posing as MTN representatives.
Additionally, MoMo told the public that it is still working to improve security and fight fraud. “We remain committed to keeping your transactions safe, convenient, and secure,” the statement said.
Discussions on the growing risk of digital fraud in Ghana’s quickly growing mobile money industry have been rekindled by the incident.
Experts in cybersecurity continue to emphasize the need for users to be vigilant, especially against scams that exploit deceit and impersonation, given that millions of people rely on mobile wallets for everyday transactions.
The CEO of MTN Ghana has promised to step up efforts to combat fraud, promising clients more ways to combat scams involving mobile money.
Users are urged to independently confirm unsolicited calls or texts purporting to be from MoMo and to report any suspicious activity right away.
Source: newsthemegh.com