Source: newsthemegh.com
All Surfline SIMs, according to the National Communications Authority (NCA), have been disconnected from the Central SIM Database.
“Subscribers who hitherto had reached the ceiling of 10 individual SIMs with the addition of their Surfline SIMs, will now be able to link additional SIMs to their Ghana Cards,” the Authority stated on its website.
The NCA underlined its unwavering dedication to safeguarding the interests of Surfline subscribers and all other countrywide telecom users.
The Authority observed “with grave” concern in May of this year that the public had questions about Surfline’s activities and a service interruption.
It acknowledged that it is aware of Surfline’s service interruption and that it has been in contact with the business to offer assistance in order to protect the affected subscribers.
According to a statement released on Friday, “The Authority has in the past few months continued engagement with Surfline following a formal communication by the company to shut down its Radio Access Network due to some operational challenges.”
The company’s “engagements with Surfline were meant to provide the possibility for the company to:
Resolve issues concerning its indebtedness to its Service Providers
Publish information on its service outage to its subscribers
Ensure that customers who have purchased data plans do not lose their data, and where applicable, appropriate compensation paid by Surfline to customers for any loss of service
Commence the process to initiate bulk-delinking of Surfline SIMs from the Central SIM Database in the event the company fails to resume its operations and in relation to this, enable consumers to keep only their registered active SIMs.”
The NCA claims that it is trying to ensure that the aforementioned ongoing regulatory measures are successfully implemented.