Technology is at the center of the new reforms that Drivers and Vehicle Licensing Authority (DVLA) Chief Executive Julius Neequaye Kotey has laid out to transform vehicle registration and service delivery in Ghana.
Mr. Kotey disclosed that a new Digital Processing (DP) sticker will be introduced by the DVLA in January with the goal of enhancing accountability in car registration.
“The new DP sticker allows us to track who is driving the car, when it arrived in Ghana, its destination, and the date the sticker expires.”
“Once scanned, the code reveals all these details. It was wrong to have cars in the system without knowing their owners, but now, right from the port, we know who owns the vehicle,” he said on Face to Face on Channel One TV.
He also revealed that license plates will become more informational under the new system.
“For instance, a plate will read GR 222 AD, with AD representing Adenta. We have completed all the legal groundwork and intend to roll this out on the first of January,” he continued.
Kotey has continuously stated his goal to use digital solutions to modernize the DVLA in order to increase productivity and eradicate corruption.
He already discussed the difficulties he faced after taking office in an interview on TV3’s Hot Issues.
He mentioned that activities had previously been hampered by inadequate communication equipment and added, “We had only one telephone for calls at the DVLA head office when I got into office. We are also going to have a call centre that will attend to customer concerns and complaints.”
He reiterated his commitment to providing services more quickly in response to public annoyance with DVLA delays.
“I want to build the DVLA wherein15 minutes the customer is served. I want to use technology to solve a lot of the problems,” Kotey said.
The DVLA has long been beset by corruption, with unapproved intermediaries, known as “goro boys,” taking advantage of desperate applicants.
Mr. Kotey admitted that this problem still exists and reaffirmed his commitment to end these kinds of abuses by strengthening oversight and systems.
Source: newsthemegh.com