The rapid depletion of prepaid electricity units following the recent tariff adjustment under the Multi-Year Tariff Order (MYTO) has been the subject of numerous media reports and public complaints, prompting the Public Utilities Regulatory Commission to call an emergency meeting with the Electricity Company of Ghana (ECG).
The Commission stated in a letter dated February 25, 2026, that it had taken note of claims that consumers’ prepaid units were depleting more quickly than anticipated following the implementation of the updated pricing.
“Given the regulatory, technical and consumer protection implications, and the potential impact on public confidence in the metering and vending systems, the Commission is convening an emergency meeting,” the letter said.
The PURC GNAT Office in Accra will host the meeting today, Thursday, February 26, 2026, at 12:00 p.m.
In addition to a report on the review of system parameters, configuration, or conversion logic changes made in connection with the MYTO adjustment, the Commission says the agenda will include a “comprehensive technical briefing on the implementation of the revised tariff within the prepaid vending and metering architecture.”
Reports on vending data trends, meter update procedures, the volume and kind of customer complaints, and current resolution strategies are also anticipated to be provided by the ECG.
A briefing on “immediate technical and communication interventions, where required, to safeguard consumer confidence and regulatory compliance” has also been sought by the Commission.
Source: newsthemegh.com