The Ghana Investment Promotion Centre (GIPC) has recorded a significant improvement in the resolution of investor-related challenges, resolving 56 per cent of issues reported by investors during the first half of 2026.
The latest performance represents a major increase compared with the 31 per cent resolution rate recorded in 2025, highlighting stronger collaboration between the GIPC and government institutions responsible for supporting businesses in Ghana.
Speaking to the media on the sidelines of the GIPC Aftercare and Investor Grievance Division’s Focal Persons Forum in Accra, Head of the Aftercare and Investor Services Division, Charles Opoku-Mensah, attributed the improvement to increased cooperation among public institutions.
GIPC Records 1,028 Investor Engagements
According to Opoku-Mensah, the GIPC recorded approximately 1,028 engagements with investors between January and June 2026, during which various business and operational challenges were identified.
The Authority successfully resolved 56 per cent of the issues raised during the period.
This compares with about 1,100 investor engagements in 2025, from which 58 issues were formally identified, with only 31 per cent successfully resolved.
Opoku-Mensah said ongoing government reforms and improved inter-agency collaboration had contributed significantly to the stronger performance.
He stressed the importance of government institutions moving away from working in isolation and maintaining the momentum of reforms to create a more investor-friendly business environment.
GIPC Strengthens Investor Support Network
The Focal Persons Forum brought together representatives from approximately 80 public institutions that investors regularly interact with when establishing and operating businesses in Ghana.
The Focal Persons Network is designed to provide investors with identifiable officials within government agencies who can receive complaints, coordinate with relevant departments and help resolve business-related concerns.
Investors often have to deal with multiple government institutions on issues involving taxation, customs, utility services, permits, licences and regulatory requirements.
GIPC believes stronger coordination among these institutions will make it easier for businesses to resolve operational difficulties and improve Ghana’s overall investment climate.
New Investor Grievance Process Gets Legal Backing
Opoku-Mensah also disclosed that the investor grievance mechanism has received legal backing under the new GIPC Act, establishing a formal process through which investors can seek assistance when they encounter challenges with government institutions.
Under the mechanism, an investor is expected to submit a grievance to the GIPC within six months of the issue arising.
After receiving the complaint, the Authority acknowledges the grievance and has up to three months to engage the relevant government institution and work towards a resolution.
Once a decision or recommendation has been reached, the GIPC is expected to communicate the outcome to the investor within 10 days.
The structured grievance-resolution system is intended to prevent disputes from escalating and reduce the likelihood of investors resorting to court action and litigation against government agencies.
GIPC Targets Investment Retention and Business Expansion
According to Opoku-Mensah, operational challenges are generally easier to resolve, while policy-related concerns can require more time and broader government intervention.
He therefore called for continuous policy reviews to ensure government regulations remain responsive to changing business conditions.
Institutions including the Ghana Revenue Authority (GRA), Electricity Company of Ghana (ECG), Ghana Water Company, Ghana Standards Authority (GSA) and Food and Drugs Authority (FDA) are among those with which the GIPC is strengthening cooperation.
The formalisation of the Focal Persons Network is expected to sustain this collaboration and ensure that investor concerns receive timely attention and effective resolution.
GIPC Says Improved Economy Must Support Existing Investors
Deputy Chief Executive Officer of the GIPC, Abdul Razak Baba, said Ghana’s improving economic conditions must be matched by stronger institutional support for businesses that have already invested in the country.
He noted that improvements in economic growth, inflation, external-sector performance and sovereign credit ratings have helped restore investor confidence and create a more stable environment for businesses.
However, Baba stressed that attracting new foreign and domestic investors should not be regarded as the end of the investment process.
He said businesses that have already committed capital, created jobs and established operations in Ghana also require continuous government support to enable them to remain competitive and expand.
“We must pay equal attention to the businesses that have already invested their capital, established operations, created jobs and made a long-term commitment to Ghana,” he said.
Investor Experience Depends on Government Services
Baba noted that investors experience Ghana’s business environment largely through their daily interactions with public institutions.
These interactions include areas such as tax administration, customs procedures, immigration services, business permits, licences, utility services and land acquisition.
Improving these services, he said, will be essential to strengthening investor confidence, investment retention, job creation and private-sector growth.
The GIPC’s improved investor grievance resolution rate therefore signals efforts to make Ghana a more business-friendly investment destination, while ensuring that existing companies receive the support they need to sustain operations, reinvest and expand.
Source: newsthemegh.com